Expectations and Grace

Expectations & Grace

Recently, I was watching an old episode of Happy Days. In this specific episode, Howard Cunningham came home from work (owning a hardware store) and I was stunned to remember that he wore a 3 piece suit to work everyday!!! I actually did a double take… thinking to myself, “is this for real???”

Richard was not home, and once he arrived, the first thing I hit him with was my immediate reflection from that past episode. He kinda chuckled and we both giggled at the absurd thought of Richard or I dressing the same way for a day of work at our Hardware store.

Our dress is always casual and we dress for the weather… hot or cold. Typical day of work could mean exposure to, “100 year old dust”, kerosene, pool chemicals, and of course our wood stove is active in the winter. It just wouldn’t be practical to wear a 3-piece suit. Our customers would not “expect” to see our staff dressed that way. Expectations…. here are some thoughts on this subject today….

Expecting a specific outcome usually leads to disappointment… who has had that experience?? All of us right??? Our minds are powerful objects which can “project expectations” upon people and events. Other times, we can even create our own heartbreak through our own expectations.

Regardless of the circumstances,

I have had “expectations” placed upon me as a woman working in our hardware store. As a full-time owner now, I have encountered this more times than I ever wished would happen.

Some folks who maybe first time customers, enter the store, then I welcome them, and they immediately look for a male employee to help them, with the “expectation” that I can not find what they need. Here are three typical outcomes of customer interactions in our store when these “projected expectations” are visible….

1. Customer pleasantly surprised to see that I can get what they requested.

2. Unsure of where potential item is located( as a side note- we have so many different types of products… I’m still learning what is actually inside this very old hardware store!!!!)so I may go ask where something is located, and I can then, go get what the customer needs. If the item is unavailable, we send our customer with ideas to try next… recommendations of other local spots to find that specific product .

3. On occasion, the request is such a specialized item that I do turn the customer over to another staff member- who has vast knowledge in a specific area to assist them.

Sometimes the reactions from the customer/ regardless of their gender, is overall pleasant interactions. The “expectation mold” is shattered like a key “unlocking a new mindset “.

So why is this a problem today??? Do we have these preconceived notions/expectations about how people should be based on what they do???? Or how they will react???

I will be perfectly honest, I’m a little stumped by “old mindsets” / expectations. Has giving/showing grace to others regardless of what is “expected from them” gone by the wayside???? Is this mindset rooted in past experiences???? Hmmm… I wonder how life would be so different if we all used this philosophy of showing grace in all circumstances???? So what is grace???

Grace is defined as an exhibition of kindness, mercy, favor disposition to benefit or serve another. The older I become, the more I think these two things should go together… expectations/grace.

Let’s develop this concept a little bit further. As an educator for 25 plus years, the education world spends a lot of time talking about expectations: specifically, setting high expectations of students equal more learning opportunities.

I always wanted my students to do their very best. As a teacher, “expectations”(standards for learning) of my students were consistent and high. I also tried to exhibit grace and kindness on days students were having an “off day”. But that did not mean the standards of learning were less. We were always working together to achieve that nice balance of expectations vs. grace.

So I am wondering, the balance of expectations vs. grace is this a life learning experience???? Are we up to the challenge????

One thought on “Expectations and Grace

  1. I have come to appreciate the times when my prejudices and pre-conceived notions are shattered. I’ve been in the business long enough to know that there are some awesome female operators. Back in the eighties I had friends in Lake Charles, LA whose store was exclusively female. You could look around all day and not find a guy to help you. The women were more than capable of running a successful business. It’s good to see the trade publications celebrating the diversity. The sheer volume and variety of things you stock make it hard to master everything. Then, the slang terms make it hard since the same item may have several names. Keep extending grace and you’ll change some expectations.

    Liked by 1 person

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