Hardware Lingo

Are you familiar with the term Lingo???? Lingo could be defined as special terms or vocabulary of a particular group, or field. Or simply Jargon.

How strong are your lingo language skills???? Are you proficient in many lingo languages???

Do you speak or have the capability to decipher social media lingo??? IG, DM, Messenger, blog, insights, algorithm, stories, FB Marketplace, Tik Tok… shall I go on???

Every profession has lingo or vocabulary that only those who work there become proficient in the lingo, case in point, IEP, PDP, 504, EC, AIG, Canvas, weebly, wiki… shall I continue???

School days graphic notes…

The teacher vocabulary was rich in lingo terms. Richard’s eyes used to roll back in his head when teacher talk began with another teaching professional, preferring a quick exit out of the conversation and he would just leave us to talk.

I’m sure that as you are reading this your mind is reviewing all the lingo terms you use in your profession. 🧐🧐🧐🧐

Hardware store work is no exception, hardware terminology/lingo seems to be as vast as our Midwest Fastener aisles… no kidding!!! 😂😂😂😂

A portion of our Midwest Fasteners

The terminology is immense and no specific area of the hardware store seems to be immune to the lingo… fasteners… grade 8, metric, carriage bolts, wood screws, finish nails,toggle bolts, washers, taps, nuts, & hex bolts. I must say the terminology seems to never end in this section…

Plumbing- pvc, cpvc, pex, faucet stems, flange bolts, flapper… don’t even get me started on pipe threading terms… 🙄

Lawn and Garden: Diatomaceous Earth, pre- emergents, male & female garden hose adapters, spade,D-handle shovels…

Needless to say, each area of our store is strong in hardware lingo language and it has been an amazing journey to learn this new hardware store language.

In order to communicate effectively with our customers, you must be able to fully interpret what their hardware store needs are when they are shopping inside your store.

Sometimes hardware lingo terms are used to fully describe the need. But not always is it clear what they are seeking, it might be an exploration mission to piece together a puzzle in order to find a solution. Regardless, our task is to use the language we are given and find a solution to the current problem at hand.

Interpret the lingo and find solutions… communication is key. If communication is not clear, or confusing then it is much harder to have a relationship with the customer.

Ultimately, that is why we are here doing business… to serve our community with our hardware store knowledge and skills. Our talents do not lie all in the same area, Richard, myself & Wayne’s skill base are all different.

We try to pair our customers each time they enter our doors with the right staff person that “fits” the current hardware store need.

Building relationships is a huge part of what we do each and everyday. Working to build that strong foundation of returning customers who can trust our knowledge (hardware lingo language included) and giving assistance in finding what they need.

Working together

Working with your spouse… could you do it everyday??? 🙃😉

5 years ago we just started… Richard and I launched ourselves into hardware store ownership.

I continued to work full time as a teacher until 2019. Then the transition of working together 24-7 began.

At times, this new venture into business ownership was uncertain, scary, and exciting all wrapped up into the same 5 gallon bucket of emotions.

We both have different and unique roles in what we do at Wilkes County Hardware. And… we are continuing to develop our best skills and talents that we can offer to YOU. We share responsibilities, & work through the difficult decisions together. Together… yes, we do work closely together, and we have survived & thrived.

Our goals are shared & our commitment is strong to serve our local community. I’m so glad y’all have been a great big part of our journey. If you are a new follower, Welcome!!!!

 As I look back, reflecting upon our WHY… In other words, WHY DO WE DO WHAT WE DO at Wilkes County Hardware???

The answer is simply YOU!!! Our customers are our driving force. We are so blessed to have formed many new friendships and made connections with our customers to help meet their needs. I’m also blessed to work with my spouse each and every day.

We always look forward to your visits into Wilkes County Hardware. Y’all have become our hardware family 💕and welcome new folks regularly into our midst.

The WCH shopping experience is unique in comparison to other hardware stores. We do our best to give one-on-one service to our customers so y’all can get what is needed in a timely fashion.

WCH is not the big box… just wander around to see the difference. Our historic exterior/interior will let you know immediately that you are stepping into a different shopping experience.

Thank you for being our WHY each and everyday. We are so glad to be there to help you with your hardware store needs. I bet you will find both us there… working together to serve our local community.

Keys

We have an old key 🗝 jar at our house. I think the origins of this container began from all the extra keys 🔑 we found while we were cleaning out Richard’s mom’s house several years ago. The consensus was that we shouldn’t throw them out yet because all the keys were not labeled, would we need them later???

Several years later, those keys are still there…and no, we never had to go dig out a 🔑 key of the jar😂.

So this jar is where all of our old keys 🗝 go to “live”. This weekend I dumped more keys in the jar.. keys that I no longer use from my current key ring. I think this jar, located in our home office, serves as a sweet reminder of what we do now.

You may not have a jar of old keys lying around, but I hope the motivational message on the key 🔑 jar today helps you stay steadfast in your new week. 2020 has proved to be a formidable challenge for many people…. but remember, we still have the 🔑 keys!!! The “key” is preservation to the end.

It is always awesome to hear from our customers when they come in for new keys🔑, “y’all make keys that work” 😉.
I’ll take that compliment all day long!!! 😊

Lighthouses Stores

Today is National Lighthouse Day… I often go check my calendar in the early morning hours to see what type of holidays are on the horizon. I immediately thought, oh well, we live in the NC Mountains, no connections there, but then I began to think about the symbolism of a lighthouse.

Lighthouses are symbols of guidance offering the “light”or can be a safe haven for those who need it. Lighthouses could be a place of calm and refuge.

My thoughts then went to local businesses in 2020… So here are my questions for you today.

Where are your “lighthouse stores”?In other words, who are the stores you frequent the most, seeking advice, getting the essentials, where are the places where you feel welcome, & can you shop safely in your lighthouse store???

Are they local shops??? Big box stores??? Do you get the service you need from your go-to stores??? Are your lighthouse stores a “beacon in the darkness”, in other words, are your questions being answered after shopping there or do you leave more frustrated???

At Wilkes County Hardware, we hope that we are one of your lighthouse stores that you listed out today as you were thinking this over in your mind 🤔.

Over the last 5 years, we have developed a good list of services we offer to our customers that they are not able find in other places easily. We rekey locks so customers can sleep easier at night, find solutions to project dilemmas, & even answer phone calls about when it is a good time to plant, or can vegetables.

Our ultimate goal is to be there when you need us, “a beacon in the night”, providing answers/solutions and offering hospitality to all.

Our WHY…


5 years ago we just started… Richard and I launched ourselves into hardware store ownership.

Summer of 2015…



This new venture into business ownership was uncertain, scary, and exciting all wrapped up into the same 5 gallon bucket of emotions.

Richard was excited about beginning a new career path. One of the nice perks of this new business adventure, he would be home every night… ultimately more family time 😊.

The last 5 years has been a roller coaster of change. I’m so glad y’all have been a great big part of our journey. Thank you for your support!!!

I’ve been trying to reflect back on our WHY? In other words, WHY DO WE DO WHAT WE DO at Wilkes County Hardware???

The answer is simply YOU!!! Our customers are our driving force. We are so blessed to have formed many new friendships and made connections with our customers to help meet their needs. We always look forward to your visits into Wilkes County Hardware. Y’all have become our hardware family 💕.

The WCH shopping experience is unique in comparison to other hardware stores. We do our best to give one-on-one service to our customers so y’all can get what is needed in a timely fashion. We offer tips or advice on how to use products, or we can direct customers to another local business if the item is not available in our store, giving a solution to our customers.

Thank you for being our WHY this Wednesday 😉and everyday.