Work… the mechanical manifestation of energy, according to science. Work it could be said, is the “nuts and bolts “ of what we do each and every day. After all, nuts and bolts are not the whole of a project, they are only a portion of a project.
The successful concept of work today creates within the soul a feeling of pride, satisfaction of a job well done, and contribution back into your greater community in some type of capacity. Today I’m offering y’all an inside look at our hardware work… the “nuts and bolts” view of what we do each day.
Walking inside Wilkes County Hardware may take you back into a time of nostalgia… viewing our old building, wood stove, historic elevator, or even remembering a time when hardware stores used to be full service for the customer. We still do that each and every day. Our customers always come first! Customers are the essential element in our business, and that is why we are customer service oriented in what we do! Wilkes County Hardware is definitely more than a place to go pick up a few nuts and bolts.
Yes, we have several folks who stop by to shop our extensive selection of nuts 🔩 and bolts… whether you are looking to purchase one or two or even multiple boxes. But did you know that we do the following things as well??
1. Key duplication
2. Kerosene wick replacement
3. Threading and pipe cutting
4. Glass cutting up to 36 inches
5. Chain cut to exact length
6. Basic lamp repair
7. Tool handle replacement
8. Pool water testing for free!
9. Roll pipe cut to length (most hardware retailers sell the entire roll) and copper pipe
10. Gas and plumbing fittings … including a good selection of Pex and Shark Bite
11. Vast selection of furnace filters
12. Window screen repair
13. Knife and scissor sharpening
As y’all can see we work hard to be a full service hardware store for our customers. Our goal is to keep our customers coming back to us for all of the things that they need for any project. Thank you for being a great part of what we do each and every day whether it is a purchase of nuts and bolts, a key or even a bag of bird seed. We couldn’t be here without you!
So there it is… the “nuts and bolts” of the hardware life daily work. Stop by and see us soon. We appreciate your support of our small business. YOU are the part that holds all of our work together in our nuts and bolts analogy. Thank you for joining us in our journey of the hardware life for the last seven years.
He is the gentleman who built the current building that houses our hardware store in 2022. Mr. Eller placed his business, as you may have guessed, in our current building on the corner of 10th Street and D Street in North Wilkesboro.
To our best known facts, the building dates back to 1905. Mr. EE Eller was a premier poultry & produce dealer in North Wilkesboro. EE Eller Produce Co. was one of the largest turkey, and chicken wholesalers. EE Eller was a major processing center for local farmers to bring turkeys/chickens into North Wilkesboro. Ironically, it was probably one of the first poultry processing plants in our town.
Farmers would literally herd their turkeys from down the mountains in Ashe, Watauga, and Alleghany Counties in order to collect the cash proceeds from their labor filled task.
Eller’s staff would process/sell their flock. Could you imagine the sight that it must have been??? All of the sudden the flock of turkeys appeared on the roads in Wilkes!!!! Men guiding them with corn along the way, flocks of turkeys gobbling, wobbling with wings flying everywhere!!!! I would imagine that the sight of this was pretty common in the early 1900’s in rural Wilkes County. I bet the turkeys never suspected any “fowl play” on their journey. The old newspaper article did say that one of the largest turkey drives that ever was processed by Mr. Eller was 1,500 turkeys in one drive!!!
Once a flock of turkeys arrived at EE Eller Produce, they were processed/ dressed for shipped via train. Our local train station was just down the street from our current store location. The train destinations were mostly in Northern states after leaving the North Wilkesboro station. According to local oral history, it is estimated that Mr. Eller processed at his height of business, 1 million chickens and turkeys!!!! Guess that was all “gravy” for him after that!!!!
I have written about the history of our store before but, new facts have come to light! Let’s “de-feather” this poultry truth!
To those loyal readers of my blog, this will be new information for you. All the “plucky” truth, as we know it… A few months back, we were lucky to have a few family members of Mr. Eller to drop in for a quick visit. Up high on the wall held 4 pictures of what we had thought were the past 4 owners of the building, but it was ultimately revealed that the charcoal drawing on the far left was not Mr. EE Eller.
Further reading and research has revealed that Mr. Eller moved from the corner of 10th and D Street building to Forester Avenue in 1941 to a larger location. Wilkes Hardware moved into the 10th Street location sometime later on, I haven’t been able to determine a definite date yet but we know it was sometime in the 1940’s.
It was fascinating to “pluck out” the facts about the origins of this historic building we currently reside in each day. As time allows, I’ll continue to research more about the history of Wilkes Hardware and even Mr. Eller. For now, I think we have “gobbled up” a few new fascinating facts about our historic past.
I can remember going into our local community grocery stores at Martin Cheek’s or Alexander’s Grocery and shopping for a quick “go to item” and coming back to the car with item in tow tucked inside a paper bag.
My memories of helping my mom carry in the groceries from the car, and not ONE of those bags was plastic y’all.
I maybe telling my age but, paper bags were the only option at the local grocery store. Over my lifetime, things shifted and plastic bags have become the standard.
As we approach the beginnings of year SEVEN in the hardware business, I realized the other day that paper bags are ONE thing our customers have grown accustomed to with each purchase inside our historic, hardware walls. Yes, we hand stamp our name on each individual paper bag! Bag stamping is a routine part of what we do each week.
Processing and writing this blog post, I began to wonder… Are businesses that offer paper bags perceived by the consumer as a more “customer service friendly” small business???? Is the overall atmosphere somehow uniquely different from a business that only offers plastic bags at checkout????
Humor me please… Think about this for a minute… where do you currently shop where plastic bags are the norm???? Grocery stores, big box stores??? Can you think of other locations with plastic bags???
Reviewing my current own shopping habits, I recall several stores in our area use plastic over paper bags. Good versus bad, paper or plastic, that is not a bone of contention that I’m undertaking today in the blog post. But, I must admit, I do love a good paper bag! And I do frequent some small shops that offer paper bags over plastic, which is part of the reason why I love these shops! But I must admit, it’s more than the paper bag, it is simply the overall shopping experience.
Y’all, don’t you feel a bit special with a cute paper bag from your purchase? It’s like the shop owner has taken a bit of extra pride, and care into their own livelihood. And marketing that small,unique business with the paper bag. Paper bags are easy for gift giving, reusing, or even recycling.
Further into my reflection, I would like to dive into & explore a tad more into my thoughts about the “atmosphere” in a business with paper bags at checkout versus plastic. Here’s a story I would like to share with y’all today…
I needed a couple of baby gifts, and I wanted to give each one a special gift. I stopped into, A Baby Celebration in our local downtown area. The shop was packed full of all sorts of sweet baby stuff!
As I finished up my purchases at the baby store, I’m thinking in my mind, now I need to gift wrap these and get these gifts to the new soon to be parents. It was almost like the owner read my mind. Maybe she sensed my stress of gift wrapping…having to head out to find the perfect gift wrapping paper or gift bag to place these sweet gifts into. But, that wasn’t the case! The owner then quickly pointed up to the display wall and she asked me to select a gift bag for each gift. I was tickled pink, and it was included in my visit!!! Customer service at its best y’all!
My point is, shopping small businesses can often come with perks you may not often be aware of! Shopping at small businesses, not only can you find quality merchandise, amazing service, friendly atmosphere, gift wrapping, & yes, even paper bags!
Which brings me back to the thought of what could customers infer from small businesses where paper bags are standard?
In my mind, my inference about small businesses that offer that simple, classic paper bag is often a way to keep customers coming back into your store. Customers tend to associate such memorable things with your business… that cute paper bag you carefully placed items into, the excellent customer service you provided, or even the amazing products offered inside your store.
Regardless of whether it is the paper bag, or other reasons, as a small business owner, you want your customers to return often & regularly.
So y’all might be wondering why did we choose paper bags over plastic? Here’s our answer:
1. Nostalgia, when y’all enter our building you have literally stepped back into time. The age of our building dates back to the early 1900’s. We are offering our customers such an experience. I’ll call it, The Paper Bag Experience, stepping back into a time where life was a bit simpler, friendly service, shopping in an “old school”hardware store with the classic brown paper bags as standard fare for packaging.
2. Classic Sophistication, let’s face it, a sweet,,little paper bag is much cooler than a slinky plastic bag😂 right???
3. Social responsibility, Paper bags have a few advantages over plastic when it comes to sustainability. Paper bags are recyclable and biodegradable.
4. Marketing to our customers, our goal is to ensure that every customer feels special! What is more unique & special than a stamped paper bag with our logo information on it???
5. One cool impact of using paper bags in our hardware store, paper bags are often used for gift giving.
In closing, the psychology behind paper v. plastic may not be resolved in this blog post today, but we are thankful that our customers keep returning and continue to support our small business at Wilkes County Hardware.
Richard & I truly appreciate your patronage as we launch into year SEVEN of the hardware business. The Paper Bag Experience has been impactful inside our historic walls. Shopping at Wilkes County Hardware is a definitely a unique experience. Whether you come for nostalgia, love of hardware stores, or locally sourced goods, we can neatly tuck them into a classic brown paper bag as you leave the checkout.
Living the "hardwarelife", join us in our journey of hardware store ownership