If you are inside shopping at our hardware store, you will probably hear the phone ring ☎️. We field lots of questions each and every day of the week. Here’s a list of the top 5 most popular questions that we address on the phone and in personal conversations with our customers
1. What time ⏰ do you close today ???
AND along the same lines…
Are y’all still closing early on Wednesday afternoons? NO! We have regular store hours on Wednesday and have had normal store hours on Wednesday afternoon for about 7 years now.
Old newspaper research… came across this ad that may help explain why businesses closed early on Wednesday in our small town so many years ago.
2. Can I park in the back parking lot and come in the back door? 🚪Yes! Absolutely! The lot is public parking and parking is also available on 10th Street in front of our store.
The back door is used by our staff as an entrance and many of our regular customers. You don’t have to use the front entrance on 10th Street if you’re having a hard time finding a parking spot.
3. Is it possible for you to order this item for me???💻 Yes! I’ll be glad to check our current inventory and get a price on that item for you.
We have added several new inventory items over the last few years BUT if you can’t find it quickly, ask us if we can order it for you.
4. Can you make me a key?🔑 If you have an existing key, then we probably can… no key, call Bill, the locksmith next door.
This item is a best seller! Hiding a key 🔑 so you don’t lose your new key!
5. How’s business going? 🛍️We need your support each and every day. We appreciate your loyalty and making purchases inside our small business so that we can continue to add new products, staff and grow our economic community in Wilkes. We want to be here for YOU years down the road. When you shop local, your money stays in our community. Please support all small businesses( retail, restaurants, and service providers) in our two towns. They need your continued support always! Local supports local!!!
Thank you for your supportas we approach year 8 in the hardware business!
Work… the mechanical manifestation of energy, according to science. Work it could be said, is the “nuts and bolts “ of what we do each and every day. After all, nuts and bolts are not the whole of a project, they are only a portion of a project.
The successful concept of work today creates within the soul a feeling of pride, satisfaction of a job well done, and contribution back into your greater community in some type of capacity. Today I’m offering y’all an inside look at our hardware work… the “nuts and bolts” view of what we do each day.
Walking inside Wilkes County Hardware may take you back into a time of nostalgia… viewing our old building, wood stove, historic elevator, or even remembering a time when hardware stores used to be full service for the customer. We still do that each and every day. Our customers always come first! Customers are the essential element in our business, and that is why we are customer service oriented in what we do! Wilkes County Hardware is definitely more than a place to go pick up a few nuts and bolts.
They just don’t build them like this anymore, check out the size of those beams y’all! Elevator view from top down Wood stove heat keeps us moving and going in the winter months. Our nuts and bolts aisle
Yes, we have several folks who stop by to shop our extensive selection of nuts 🔩 and bolts… whether you are looking to purchase one or two or even multiple boxes. But did you know that we do the following things as well??
1. Key duplication
Wayne is a popular guy in our key area! We duplicate keys, rekey locks, can make chip keys … ask us if we can help you out with your key needs
2. Kerosene wick replacement
Wick repair is ongoing, unsure which wick you need? We can find that for you too! A work area for repairs like kerosene wick repair, tool repair, lamp repair
3. Threading and pipe cutting
Galvanized and black pipe threaded… if you have never done this, it is a labor intensive job and takes time to do it well. Kudos to Richard who does most of this laborious task.
4. Glass cutting up to 36 inches
This custom piece was recently done for a customer and it is ready to go!
5. Chain cut to exact length
Our display showcases the chain we have in stockand ready to go home with you! Measure twice, cut once… cut chain CAN NOT be returned please know how much you need before we cut it for you. Folks often ask about what we use our upstairs space for… we measure and cut chain, tubing, rope, do window screen repair, window glass cut, and pipe threading is all done upstairs.
6. Basic lamp repair
Have a lamp that is acting all weird.. we can fix it for you or you can do it yourself with these simple pieces Light bulbs, extension cords, fuses, and basic electrical supplies we will help you find what you’re looking for in order to get your to do list completed
7. Tool handle replacement
Replace your own if you wish! Or we can do it for you! Our lawn and garden section is usually a busy spot year round. Ask us if you have questions about a project, or product.
8. Pool water testing for free!
Pool water testing is always a good idea when you’re a pool owner Wilkes County Hardware keeps a variety of pool chemicals in stock for sale
9. Roll pipe cut to length (most hardware retailers sell the entire roll) and copper pipe
Roll pipe cut upstairs Copper cut to length or sold by roll Need to do a small plumbing repair? We can cut these to length as well This display is found on the plumbing aisle.
10. Gas and plumbing fittings … including a good selection of Pex and Shark Bite
Compression fittings and flared fittings of all sizes Our plumbing aisle is a bustling place on most days
11. Vast selection of furnace filters
Ask us and we will gladly help you find your size of furnace filter
12. Window screen repair
This is a basic list of our service offerings.
13. Knife and scissor sharpening
Working on a knife 🔪 for sharpening
As y’all can see we work hard to be a full service hardware store for our customers. Our goal is to keep our customers coming back to us for all of the things that they need for any project. Thank you for being a great part of what we do each and every day whether it is a purchase of nuts and bolts, a key or even a bag of bird seed. We couldn’t be here without you!
Coles bird seed has become a very popular item for our regular customers You need to clean it or scrub it, we can probably help you!! And we have locally sourced items too!!! Locally made soaps, candles, pottery, & woodworking Stop by and find some “Great Stuff” that you didn’t know existed inside our historic walls. Sorry for the pun y’all.
So there it is… the “nuts and bolts” of the hardware life daily work. Stop by and see us soon. We appreciate your support of our small business. YOU are the part that holds all of our work together in our nuts and bolts analogy. Thank you for joining us in our journey of the hardware life for the last seven years.
Living the "hardwarelife", join us in our journey of hardware store ownership
The Hardware Life - A wife's journey into the hardware business 