Tag Archives: community

Summer of 2019- A New Chapter in the hardware life…

Labor Day is over and this year the end of summer feels very different. I think you will be able to see as you read along today. It has been a life altering kinda summer for me and our business.

I officially retired as a teacher this summer. My “work” focus is now focusing on being a business owner in our community, which has opened up new avenues for creating change in our town and community.

Many people don’t fully understand why I would leave a state job early, so here is the deal—-It had become increasingly difficult to do both, teach & help with the business effectively, and be a Mom.

Honestly, Mom is my most important “job title” and I need to be there for the “big stuff.” This is the first year ever in his entire school career that I have the ability to pick him up/ drop him off at school. Of course I know it won’t be for long, because his drivers license is coming around the corner.

Before my retirement, I had struggled with my decision for quite sometime whether to continue to work and do both, but now I am at peace with my decision to leave my life’s work. In essence, I have just added a new passion to my life- hardware store life. Don’t get me wrong, I miss that look when students learn something new. I’m just turning the page on a new chapter…

Speaking of new chapters… Richard and I both turned 50 this year!!! A milestone birthday ๐ŸŽ‚ So far 50 is great!!!!

So enough about all that personal stuff!!! Here is what we have been working on inside the store…

Below is a top 10 list of some of the wonderful things that has been going on inside our store:

1. Pool season has been in full swing and will be winding down soon for most pool owners in the next few weeks. Richard and Luke have kept a few neighborhood pools cleaned, & chemically safe for swimming. I can not tell y’all how much work and time this requires of these two!!!! Pool owners, I bet you understand. The fellas have worked every day to keep these pools clean 7 days a week!!! ๐Ÿ˜Ž

2. Richard and I spent some time at the Chicago Orgill Hardware Show this August looking at new products to offer up to our customers. Hardware shows are lots of fun and I may do a different post on that later.

3. This summer we also added several new locally made products to our store! These items have been received well by our customers and people keep coming back to purchase these items. We are very proud to offer these to our customers.

4. Some of our readers maybe aware that we made some staffing changes this summer. We are consistently heading in a positive direction to move into a new level sales, services, & great customer satisfaction for our community. Thank you for your patience and support as we all learn new skills๐Ÿ˜‰

5. The first annual Harry’s Hotdogs was a huge success!!!! This was a absolutely amazing event to see people pouring into our store to eat a hotdog and remember Harry on his birthday. The funds raised went to North Wilkesboro Rotary Club- serving our local community

6. Wilkes County Hardware teamed up with Keegan Watson – local woodworking craftsman, during the Wilkes Art Gallery Art Walk Event this summer. It was great to see so many people in downtown North Wilkesboro

7. I’m still trying to figure out where my skill set fits best inside the store… I mostly work on merchandising, new product acquisitions, social media, and I have just started out learning some of the financial end of the business. My husband is invaluable in this business!!! He is a super busy guy๐Ÿ˜‰.

8. Since we are a small hardware store, when new products arrive, we have to make “space” for new items. It is a challenge!!! We have been trying to find places for these new items and clearance items that are not moving. Inventory is always on our mind๐Ÿง By the way , Eddie did a great job this summer moving some key products to new locations. It looks awesome!!!! ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป

9. Our office space upstairs is coming along!!! We are so happy to have this quite space to work! We have more shelves and walls to paint, but our work areas are clearly defined๐Ÿ‘๐Ÿป

10. FYI: we have a few new projects that we are seriously looking at, I have spent some serious time with these ideas this summer so stay posted for more details later this fall!!!

Here’s to the new chapter in the hardware life!!! ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰Richard and I are working together as a team now to make hardware happen every day for our customers. Y’all, I am just gonna say, that is a very satisfying feeling!

Customer Service and a new tv…

Ok, I have a bit of a story to share, so this maybe a long one folks. A few weeks ago we decided to switch our tv service up, & in the process of learning about this new system we were looking at, the discovery was made that our tv HDMI ports were not working๐Ÿ˜ฉ. A new tv was on the horizon for us to purchase sooner than later.

Richard checked prices online and then we decided to “store shop” and make a purchase. This was not supposed to take weeks!!!! Well, it has….

Our first big box store shopping experience was shocking. Only 5 of the TVs were on in the electronics section of the store. We asked about a specific model, could they turn it on- the response was “no”and a way far out tale of why they couldn’t turn them on… A manager complaint soon followed after we left the store.

After the first store experience, we decided to wait until after we returned from the Chicago Hardware Show before we made the tv purchase… to be continued

Big box store number 2 the service was lackadaisical. We asked about a specific tv, he went to see if they had it and returned and said “no we don’t have it” and pretty much walked away. ๐Ÿ˜ณ

Big Box Store 3 we never saw a sales person… tv we thought we might like was not in stock, left this store our options were quickly running out! ๐Ÿ˜ฉ

Our final redemption of good customer service came at the last store we visited. Thank you Noah!!! He walked right up after we had looked around for a few minutes, asked us what we were looking for, price range, brand preferences… you name it, he covered it all! He was so helpful. Y’all, this young man got it right!!! The great customer service didn’t end there. Our tv was not carried by us to our car… no way- these folks placed inside the vehicle and did it with a smile. Amazing experience!!!!!

Before we arrived at the last store, we were dismayed at quality of service at every store we had been to, really this should not be a hard task!!! ๐Ÿ˜ณ

So what is the point? I’m not really sure why people are flocking to the box stores to get service that is substandard. We often hear from our customers that, “I can never get anyone to help me at …., I know you guys can help me”. At Wilkes County Hardware our customers are valued, we wish to meet their needs or try to find alternative solutions if we cannot help them out with a specific product.

Carry out to car is a great way help our customers with larger items that maybe heavy or bulky. We never want our customers to feel the way we felt as we shopped for a that new tv.

Our goal at Wilkes County Hardware is to follow the pattern of great customer service that Noah beautifully modeled: listen, ask questions, offer solutions, wait time for decision making, & follow through on purchase (carry out- if needed or requested) all in a polite manner.

Thank you for shopping local!!!! We appreciate your support ๐Ÿ˜Š๐Ÿ˜‰.,

Shop Local

Friday evening our local community was humming with activities. Downtown North Wilkesboro hosted the Art Gallery Walk. People were everywhere in the downtown area visiting the gallery, & the downtown stores were full of great artists. Many good friends and customers took time to stop into our store to say hello to us & watch Keegan Watson work wonders with wood!!! Thank you!!!! Richard & I had fun visiting with everyone & thank you for shopping local.

A significant trend that I noticed as people were shopping in our store Friday night, most folks purchased locally made products!!! Wow!!!! I know that our local artisans/entrepreneurs will be thrilled to hear this news. Thank you for building up our community with your purchase.

Community… yes, when we shop local we directly impact our economic growth in our local community. Did you know that when you buy from an independent, locally owned business, rather than a nationally owned business, significantly more of your money is used to make purchases from other local businesses, service providers, and farms โ€” further strengthening the economic base of the whole community? What a difference that makes!!!!

As I drove home late Friday evening, I came through Wilkesboro. My heart was full already, the day had been good… then I turned and looked… more community in action… in the Wilkesboro Commons was an outdoor movie playing, games,& other family fun activities. My smile widened, community building in action in both towns in the same night. Let’s keep this momentum going strong. Thanks for shopping local & building our community into a fabulous place to live.

Summer Bucket List

Small town life is charming to some people, but maybe a little dull to others because they feel like they are missing out on something.

We truly live in a great community and the positives are many. We have many great places places to visit within our county boundaries. This Summer “Bucket List” is good whether you are vacationing this summer or just simply doing a “staycation”. Many items on the list are plain family fun things to do. I hope you enjoy the list๐Ÿ˜Ž. Have a great summer!!!

Summer Bucket List: Written from a business owner perspective…

1. Eat local- check out lunch at a food truck or enjoy a locally owned restaurant

2. Check out Concerts in the Commons, Wilkesboro

3. Just grill… enjoy food with your family – want to switch up your grill? Check out Traeger at Wilkes County Hardware

4. Go to an Outdoor movie- ๐ŸŽฅ in North Wilkesboro coming soon

5. Stroll and shop in Downtown North Wilkesboro – start shopping at Wilkes County Hardware, then walk around 10th Street and up to Main Street- you avoid the hills around town… ๐Ÿ‘๐Ÿป

6. Do a family game night- board games & card games are great for the whole family ๐Ÿคช

7. S’mores & Fire ๐Ÿ”ฅ Pit time!!

8. Make homemade ice cream!!

9. Check out the splash pad in Wilkesboro

10. Stroll on 10th Street & other Downtown streets for the Art Walk in July!

11. Play flashlight ๐Ÿ”ฆ tag

12. Ride in your car ๐Ÿš˜ with the windows down and enjoy your music ๐ŸŽถ playing

13. Go to Glen’s to get a chocolate dip cone- it is a classic treat

14. Enjoy a nice afternoon at Wilkes Heritage Museum to learn more about the history of our community

15. Catch fireflies after dark or just stargaze

16. Spend the day at Stone Mountain

17. Visit the Farmers Market on Saturday morning

18. Visit one of our local vineyards, we have some beautiful & scenic places here in Wilkes

19. Don’t miss the Annual July 4th fireworks ๐Ÿ’ฅ, find a spot downtown to sit and watch the fireworks show with family & friends

20. Draw with sidewalk chalk and just have fun๐Ÿ˜„

21. Go fishing ๐ŸŽฃ -Kerr Scott lake views are priceless

22. Walk or Bike ๐Ÿšฒ the Greenway

23. For peace, relaxation & serenity- find the Labyrinth at St. Paul’s Episcopal Church

24. Hold an outdoor game night for friends & family

Lastly…

25. Enjoy the summer breeze when it comes & the mountain views- everyone else doesn’t have the same opportunities

Happy Summer! Create your own “bucket list” or DIY list for summer. We hope to see you soon fulfilling all of your summer wishes.

Sโ€™agapo

These are the Greek words for “I love you”- S’agapo…

๐Ÿ’February might be the season of love, but to those people who model & live this way each and every day, it is beautiful to witness.

Richard and I were honored with the presence of one such person, Harry Galifanakis. He exemplified these words… S’agapo.

Harry loved life, each and every day. Harry was a dear husband to his sweet wife, a great family man, and cared deeply for his surrounding community. We all miss his love.

Harry spent a lot of time with us at Wilkes County Hardware. He was our resident advisor, & he greeted all of our customers with a smile. Harry would sit and talk with those who would take time to sit down with him while he rocked in his chair. He loved conversations, people, and in general terms, living a simple life.

Harry gave us love each and every day. I know in my heart in the first year of ownership of Wilkes County Hardware, he gave Richard confidence to keep going, pressing on to do what needed to be done, changing the layout of the store, & adjusting to running a small business. Harry was one of our biggest supporters and we are eternally grateful for his love and friendship.

In the second and third years of ownership, he became an honorary family member. He was never far from our minds or hearts. Richard & I worried if he was sick, wished him safe travels while off visiting family, and couldn’t wait to hear his stories upon his joyous return. Harry always called us if we were on a trip, away from the store to just to say “hello”& to make sure we were happy, eating well and of course, having fun! ๐Ÿ˜Ž

Throughout the last few years, Harry shared many stories about his Greek heritage, & the rich love he had his family… it just exuded from him. He loved his family, nothing made him more happy than his family. Harry always loved to throw out Greek phrases as he spoke about his family.

Over time, Harry began to even teach Richard some of those phrases… the first one he taught him was S’agapo. Harry said to him, “this is what you tell your wife everyday”. Harry loved to see Richard try his new Greek speaking skills out on me as I entered the store. It was sweet and precious on many levels.

We all spent many days laughing with Harry and please know that your loving kindness and friendship will always be central in our hearts.

S’agapo Harryโค๏ธโค๏ธโค๏ธโค๏ธ