Customer Service and a new tv…

Ok, I have a bit of a story to share, so this maybe a long one folks. A few weeks ago we decided to switch our tv service up, & in the process of learning about this new system we were looking at, the discovery was made that our tv HDMI ports were not working😩. A new tv was on the horizon for us to purchase sooner than later.

Richard checked prices online and then we decided to “store shop” and make a purchase. This was not supposed to take weeks!!!! Well, it has….

Our first big box store shopping experience was shocking. Only 5 of the TVs were on in the electronics section of the store. We asked about a specific model, could they turn it on- the response was “no”and a way far out tale of why they couldn’t turn them on… A manager complaint soon followed after we left the store.

After the first store experience, we decided to wait until after we returned from the Chicago Hardware Show before we made the tv purchase… to be continued

Big box store number 2 the service was lackadaisical. We asked about a specific tv, he went to see if they had it and returned and said “no we don’t have it” and pretty much walked away. 😳

Big Box Store 3 we never saw a sales person… tv we thought we might like was not in stock, left this store our options were quickly running out! 😩

Our final redemption of good customer service came at the last store we visited. Thank you Noah!!! He walked right up after we had looked around for a few minutes, asked us what we were looking for, price range, brand preferences… you name it, he covered it all! He was so helpful. Y’all, this young man got it right!!! The great customer service didn’t end there. Our tv was not carried by us to our car… no way- these folks placed inside the vehicle and did it with a smile. Amazing experience!!!!!

Before we arrived at the last store, we were dismayed at quality of service at every store we had been to, really this should not be a hard task!!! 😳

So what is the point? I’m not really sure why people are flocking to the box stores to get service that is substandard. We often hear from our customers that, “I can never get anyone to help me at …., I know you guys can help me”. At Wilkes County Hardware our customers are valued, we wish to meet their needs or try to find alternative solutions if we cannot help them out with a specific product.

Carry out to car is a great way help our customers with larger items that maybe heavy or bulky. We never want our customers to feel the way we felt as we shopped for a that new tv.

Our goal at Wilkes County Hardware is to follow the pattern of great customer service that Noah beautifully modeled: listen, ask questions, offer solutions, wait time for decision making, & follow through on purchase (carry out- if needed or requested) all in a polite manner.

Thank you for shopping local!!!! We appreciate your support πŸ˜ŠπŸ˜‰.,

Shop Local

Friday evening our local community was humming with activities. Downtown North Wilkesboro hosted the Art Gallery Walk. People were everywhere in the downtown area visiting the gallery, & the downtown stores were full of great artists. Many good friends and customers took time to stop into our store to say hello to us & watch Keegan Watson work wonders with wood!!! Thank you!!!! Richard & I had fun visiting with everyone & thank you for shopping local.

A significant trend that I noticed as people were shopping in our store Friday night, most folks purchased locally made products!!! Wow!!!! I know that our local artisans/entrepreneurs will be thrilled to hear this news. Thank you for building up our community with your purchase.

Community… yes, when we shop local we directly impact our economic growth in our local community. Did you know that when you buy from an independent, locally owned business, rather than a nationally owned business, significantly more of your money is used to make purchases from other local businesses, service providers, and farms β€” further strengthening the economic base of the whole community? What a difference that makes!!!!

As I drove home late Friday evening, I came through Wilkesboro. My heart was full already, the day had been good… then I turned and looked… more community in action… in the Wilkesboro Commons was an outdoor movie playing, games,& other family fun activities. My smile widened, community building in action in both towns in the same night. Let’s keep this momentum going strong. Thanks for shopping local & building our community into a fabulous place to live.