Made in McGrady created this sign for us a few years ago, thanks for your friendship and encouragement always!
Eight and half years ago, we just started. Richard and I launched ourselves into hardware store ownership… Beginning our journey into “The Hardware Life”. This new venture into business ownership was exciting, challenging, scary, and ultimately life altering. All of these different emotions could be filled up in a 5 gallon bucket. Dip your toes into the water, “sink or swim” as they say.
Richard was excited about beginning a new career path, exploring the opportunities to learn more about the inner workings of the hardware industry. He had always been around it, as he worked for a paint manufacturer for over 20 years. Richard pushed hard for the first few years without me at Wilkes County Hardware. It soon became apparent, that we needed to grow our business or move on. So, we decided to grow together. I launched into early retirement, leaving my 26 years in education behind. Our skill sets are different…utilizing them to bring the best hardware store experience possible our customers.
📸 by Hannah Crow PhotographyRichard and Angela Searcy- Owners of Wilkes County Hardware 📸 By Hannah Crow Photography
Working together, Richard and I have slowly made changes inside our historic hardware store walls, such as resetting our shelves and changing the flow of customer traffic. Other avenues we have explored included adding new hardware products into our existing lineup. But probably the most distinctive aspect that we are becoming known for is finding and curating locally sourced goods. All of these changes have created an unique shopping experience for all who visit our hardware store in Downtown North Wilkesboro.
Handmade baskets, stained glass, local soap, honey, pottery, and woodworking… just a few of the items you can find inside our hardware store. 📸 Hannah Crow Photography
For those of you who may not know, our building dates back to 1904!! The timbers tell our story, just look up as you enter through our front door. We are doing our best to honor our building history by keeping it as authentic as we possibly can.
As you enter the front doors, the chippy paint may catch your eye, but the beams that built this place will definitely keep your interests . 📸 Hannah Crow PhotographyHonoring our legacy…. Read about some of the changes we made inside & out in 2023 at Wilkes County Hardwarehttps://hardwarelifewife.com/2023/12/27/reflections-and-highlights-of-2023/
What motivates us to keep moving forward… especially during “roller coaster” times????? In other words, WHY DO WE DO WHAT WE DO at Wilkes County Hardware??? The answer is simply YOU!!! Our customers are our driving force. We have been so blessed to have formed many new friendships and made lasting connections with our customers, helping them meet their needs each and every day.
Those personal connections are also applicable to our staff. Our staff at Wilkes County Hardware has been an amazing part of our story. We have been able to hire staff with hardware expertise, or offer on the job training as in my case…. AND I have been able to reconnect with former students, watching them learn and grow as employees. Leaving us, as they head off to college, or work, taking away with them valuable insights and knowledge that they will take into adulthood. That’s success in my book.
Our business story is simple. We thrive on interaction with our customers and our greater community. Without that, we would not exist. We have heard too many stories about how old, vintage, authentic hardware stores are just not around anymore, and we are thankful that our community still supports our local hardware store.
Lastly, I know we both think and spend differently based on our learned business experiences…. As a result, we have decided that supporting locally owned businesses in our community is important to our community success. We eat at locally owned restaurants, and make purchases from local businesses. After all, the community supports our business and we will reciprocate helping to grow our local economy.
We cut the “cable cord” several months ago and I’m not looking back! Streaming services offer so many different options. BUT, at the same time, I’ll admit, it can be confusing trying to decide which streaming platform works best for you and your family. Richard and I have been slowly building our favorites and we have found a nice rhythm to our streaming service choices.
Now, I must admit that keeping cable television might have been the easy route, because having cable tv isn’t hard… you just turn on the tv with the remote and instant tv shows appear on your screen. Ultimately, the expense of a large cable bill coupled with internet costs just didn’t make sense for us. So, we decided to let it go.
Streaming tv services can require a bit of extra navigation but it’s definitely worth the journey. One of our biggest finds in our new tv watching journey was finding Apple TV. The quality of the shows that we have watched on this streaming platform has made this streaming service a “keeper” for us. So you might be wondering where I’m going with all this tv talk…
Today, this blog post will be centered around ONE key show that is a “must see” on my list of recommended series, Ted Lasso. I must admit that I was inspired by Ted, and I would like to share a few takeaways as we launch headlong into 2024.
For those of you who have never experienced this show, Ted Lasso, the main character, is a US football coach who was recruited, and hired to come to the UK to coach a professional futbol (soccer) team. Ted is an experienced football coach who has the power to motivate his players and has found great success in his career prior to moving overseas.
It’s easy to see as this series begins, that the new coaching path of coaching Futbol is a great challenge for Ted as he knows very little about the game of futbol and his family is now 3,000 miles away.
Richard and I were instantly hooked into the show with the vast array of personalities that Ted interacts with in his newly chosen career path. Many of these challenging personalities often would throw up roadblocks along the way, as Ted and his coaching staff, worked to create a winning, cohesive team. Ted was steadfast in his mission.
Before I go any further, it is not my intent, to retell the entire series, but to simply to do a quick analysis of the FOUR most helpful major takeaways I found from this series, in what I like to call, The Ted Lasso Effect, and how I applied it in a new way in regards as a business owner. In my opinion, Ted impacted his greater community through his work ethic, core beliefs, and interactions with others… creating a positive impacts, in which I coined it as, The Ted Lasso Effect.
The Ted Lasso Effect… in the viewpoint of this business owner
1. Support your local community… Ted developed a series of habits ( shopping and eating in his local neighborhood ) that followed him through each show and he was consistently displaying those behaviors throughout the entire series! His habits were manifested in his outward behaviors! I said it, it was not an afterthought for Ted to shop local, it was his LIFE! You could simply tell that Ted lived and worked inside his new community.
Make it a habit to shop and support local businesses in Downtown North Wilkesboro. We appreciate your support and we couldn’t continue doing what we do without your support.
EAT, SHOP, PLAY
Our Downtown is a beautiful place to walk, enjoy a meal, shop at your favorite places, and play…
EAT– Ted Lasso was always featured in almost every episode eating meals at his local pub. Eat Local! Support locally owned and operated restaurants in our town. The quality of food is always impeccable!
SHOP– Ted was immersed into his life in the new community and shopped at local stores. He made his own “biscuits “ (cookies) daily for his new boss. She always looked forward to the daily treat Ted presented to her each day.
PLAY-The futbol team town support ran deep for Ted’s professional futbol team. The crowd of supporters poured into the local pub on everyGame Day with sporting team colors. Ted was often a target of their abuse when the team did not win, but the community consistently rallied around the futbol team… “Life is Futbol”, GAME DAY was a major town event each and every game.
“Life is Futbol”… Our Downtown doesn’t feature soccer games BUT, think about all the FUN Events that are welcoming you constantly back… Spooktacular, Light Up Downtown, Shop Small Saturday, Christmas Parade, Apple Festival, Art Gallery Events, Concerts on the Deck… and More! Opportunities to PLAY and bring consistent support into our Downtown community is ongoing all year long.
2. Believe… At the beginning of the series, Ted brings out a bright, yellow sign which appears to be scribbled on a sheet of large construction paper, with a single word written on it, BELIEVE. Ted tapes it up with black electrical tape over the entrance to the door to his office.
The yellow BELIEVE sign becomes the symbol that the team views each and every day in the locker room. This was the “outer symbol” to his new future team of his innermost coaching goal, believe in yourself and the concept of perseverance.
As a business owner, belief in your passion for your own business might be intrinsically there, but Perseverance, can be hard and it can waiver during the hard financial times. There are days you want to throw in the towel, especially when economic times are tough.
3. Be A Goldfish… Ted brings us to one of my favorites all time quotes from the entire series. Ted says to one of his futbol players after a rough practice session, “Do you know who the happiest animal in the whole world is, it’s a Goldfish. Goldfish have a 10 second memory. Be A Goldfish”. It’s easy to focus on the negative and lose your sense of focus, or let a grumpy customer ruin your attitude momentarily. At times, it’s good to “Be A Goldfish.”
4. Biscuits with the Boss…Lastly, Ted Lasso spends time getting to know the new people in his surroundings and he develops connectionswith them. Let’s face it, not many of us would be willing to move 3,000 miles away from home. I could imagine that it was a bit of adjustment moving from the United States to the United Kingdom for Ted … learning to drink tea, or sparkling water or not… lol there’s some fun there but I’ll not give that away… But, as I mentioned earlier under the SHOP section, Ted Lasso made his own “biscuits “ (cookies) daily for his new boss. She always looked forward to the biscuits Ted presented to her each day and readily devoured each one in a glorious manner. Ted enjoyed the conversation with his Boss each morning, learning a bit more about her each and every day. Ted purposefully made connections with each person he encountered. It wasn’t always easy, but he did it.
Ted also sought advice from Keeley, another central character, when he had trouble connecting with a key, star soccer player. Ted worked hard to connect with everyone he met.
Have you ever felt like you are just not connecting with people… they just aren’t getting what you’re saying or asking for? Enough said, right? How many times do we feel like a faceless person when we go into a “box store” and have to use a self checkout or ring a button and no one appears to help you. The lack of human interaction within the established retail business is slowly disappearing to my extreme disappointment… so why go to these places??? 😳 OR have you heard someone say, making an online purchase is “cheaper” than buying it in store???? There’s NO connecting when you purchase online…How can small businesses continue to compete with major online retailers who have more buying power than their smaller counterparts…. Most folks don’t consider that, the more purchases you make inside a small business in your local community will impact our local economy and add to the buying power potential of that small business!Shopping local is a conscious decision that impacts our greater community.
Biscuits with the Boss… At Wilkes County Hardware we don’t have that… but we often have folks who gather around to sit and talk, intentionally making connections with us or others who have gathered in that moment in time.
Final Thoughts
My closing thoughts are wandering… like the soccer ball being played downfield. The rhythm of the Futbol team moving the ball from person to person and then finally a head bump of the ball ⚽️ ump.. launched towards the goalkeeper who by fault, can’t keep the futbol from going in. Score!
We as a team, our community of Wilkes, can find success in building habits and which will become instantaneous behaviors that lead to growing our Downtown community using newly coined phrase, The Ted Lasso Effect… Support local businesses, believe we can do it, Be a goldfish(mistakes will be made, move on), and make connections within your community. We can’t lose the game y’all!
Shop local all year long! Support local restaurants, businesses & retailers. We need your support in 2024
Who knew what 2023 would bring??? We surely didn’t plan on the unexpected… loss of dear friends… a beloved staff member and friends who shopped with us/visited us weekly. 2023 brought challenges…dealing with continued short-term shortages, a slimmer bottom line, and renewed focus on key product lines that our customers love…our essentials in 2023.
2023 was the year of the Milwaukee marker… if you have used one… then you just know it’s the best thing ever!2023… was all about KEYS!!!! We make keys all day long, here’s a link to a blog from January 2023 which reveals a little bit more about what we do…. https://hardwarelifewife.com/2023/01/11/more-than-nuts-and-bolts/
In 2023, we experienced loss and grief multiple times. Losing dear friends like Monty and Tracy is difficult. Tracy was a regular customer, stopping by often for a chat after work or coming by to pick up essentials. Other dear customers losing battles with cancer, or experiencing other serious health issues makes the daily routine a bit different from 2022 without them in our midst. We loved Monty dearly and his loss was hard to bear as 2023 began.
Our staff becomes an integral part of our daily lives. As our younger staff members prepare to leave us and have grown into stronger members of our community, we wish them well, especially as they leave us behind for other opportunities… whether they are heading off to college, or seeking jobs that connect to their future career paths. Richard and I still connect with them as much as we can. They are our family, never forgotten… it’s not bittersweet event as they depart… just sweet souls who are moving forward with their lives, creating beautiful lives and light .
https://hardwarelifewife.com/2023/02/01/dark-skies-and-beautiful-light/Wilkes County Hardware launched a kids scavenger hunt in 2023… have you brought your kids or grandkids in yet to check this out ??? In the quiet months of February and March of 2023, we were busy resetting the lawn and garden section and moved it up front and center The locally sourced section also got a major reset this year on the back ladder wallNew products are always a welcome addition to our store: in 2023 Blue Door Houses by Kim Reid These beautiful flowers were painted on our store front windows this spring by Andrea BaldwinAnother yummy treat we added into our snack line in 2023!!! You can’t beat sunglasses at $3.99!!! Welcome back to North Wilkesboro Speedway!!! We got you back! Thanks for stopping by y’all and shopping locally. New shirt in 2023! Short sleeve and long sleeve Plumbing reset complete in 2023
In case you missed this blog post earlier this year… this one is a must read!!! 8 Things Your Plumber Wish You Knew… link below in picture caption….
The back area has been reset with stove pipe, kerosene replacement wicks, chain, and tubing cut to length. Handmade pottery keeps customers coming back to Wilkes County Hardware find the perfect present! Before… Andrea Baldwin made our dream come true in 2023, a mural on the front side of the building! Gorgeous!!! Why the chicken logo??? You can read a bit more of our history in this blog link https://hardwarelifewife.com/2022/11/21/mr-ee-eller-chickens-and-turkeys-nothing-but-clucking-gobbling-and-plucking-out-the-truth/Hannah Crow Photography stopped by to do a quick photo shoot. Thanks for the amazing photos and capturing a bit of what we do everyday! Tool handle repair… Pipe cutting and threading Friday mornings.. a gathering of friends and local business leaders – morning coffee In 2023, we welcomed Tim Billings to our staff. His skills as a glass cutter has been invaluable. Stop by to see Tim soon! He can help you with any hardware question you may have. New local artist in 2023… stained glass by Badger GlassKeegan has had a fantastic year in 2023!!! Did you see his award winning stool at Wilkes County Hardware on Apple Festival Saturday???? Keegan announced his big win in the Made in NC Awards in October. Looking forward to seeing him in the February edition of Our State Magazine! Congratulations Keegan!!! Simply brilliant and beautiful! Charcuterie boards or serving boards New in 2023! Rolling pins selling out quickly each time they arrive!!! Our bolts, screws, and all sorts of fasteners are frequently visited each and every day inside our hardware store. Yes, you can purchase pieces individually and not have to pay that bulk price like you would at the “box” store 🙄Fall arrived and so did Wally!!! He was a huge hit with our customers and made everyone smile a bit wider when they see him on our front door. 2023 Fall t-shirts were a huge hit! Thanks for wearing our logo gear y’all New rubs made their debut inside Wilkes County Hardware… have you tried these yet???Ok, let’s talk about this BBQ sauce! It’s a staff favorite hands down!!! Thanks Keegan for making this one happen!!! A new Pepsi cooler arrived keeping everyone on 10th Street caffeine filled and ready to meet the day! Thanks to our neighbors and customers for purchasing drinks all year long! First wood stove fire of the season on October 16, 2023 So glad to be a small part of this event! We enjoyed y’all! Thanks for coming out in 2023 and making year 2 of Spooktacular bigger and better than year 1!!! Watch out 2024!!! Toys for Tots drop off site for the second year… a HUGE thank you to all who donated toys this holiday season!!! When a big rig pulls up outside our hardware store… you make them keys that work.. Thanks to Richard! Wayne checking out the Big Rig 🚛! Wally got a winter makeover to bring in the winter weather season in 2023. A huge thanks again to Andrea Baldwin for the winter windows!!! Santa dropped in during Light Up Downtown Holiday cookies, granola bars, gift sets, handmade soaps, almanacs and calendars all sold out during the Christmas shopping season!!! Thanks to all who read the blog mini series…A Sprinkling of Christmas Memories… here’s the link to the last one in case you missed it https://hardwarelifewife.com/2023/12/18/a-sprinkle-of-christmas-memories-christmas-eve/These beautiful trees sold out during Christmas shopping season!!! Watercolor artist Tom Carnes stopped by to do a few Christmas themed drawings a few days before Christmas!!! Thanks Tom!!! These were amazing! New sweatshirt crew to bring in 2024!!! Wishing you a very happy 2024 and a HUGE thank to all who shopped with and supported us in 2023!
In my closing reflections of 2023 I would like to say that the challenges are ongoing each year… the list might be endless for a local business owner… increased costs of doing business, dealing with shortages, managing and maintaining staff, or even a slight downturn the economy means less money circulating into small businesses in our community. In that case, folks tend to hold back on spending… that is understandable. But the impact of those choices creates a ripple effect for many businesses. I’m encouraging everyone to make a conscious effort to shop locally. ThinkLocal!
With one click, you can shop online and have it delivered to your door. It’s so easy to do!!! Right??? What about the quality??? Will that product last??? What kind of customer service are you going to receive as a result of a product failure??? Worried about price??? Quality products outlives the cheapest product every single time. We need quality businesses in our local community and they will not be there if we don’t make the continued effort to show up and shop there. So that’s my call to action for you in 2024, Shop Local, Eat Local, Play Local. Our community needs you in 2024.
You have a few days left remaining on the holiday punchcard! Thanks for the memories in 2023
If you are inside shopping at our hardware store, you will probably hear the phone ring ☎️. We field lots of questions each and every day of the week. Here’s a list of the top 5 most popular questions that we address on the phone and in personal conversations with our customers
1. What time ⏰ do you close today ???
AND along the same lines…
Are y’all still closing early on Wednesday afternoons? NO! We have regular store hours on Wednesday and have had normal store hours on Wednesday afternoon for about 7 years now.
Old newspaper research… came across this ad that may help explain why businesses closed early on Wednesday in our small town so many years ago.
2. Can I park in the back parking lot and come in the back door? 🚪Yes! Absolutely! The lot is public parking and parking is also available on 10th Street in front of our store.
The back door is used by our staff as an entrance and many of our regular customers. You don’t have to use the front entrance on 10th Street if you’re having a hard time finding a parking spot.
3. Is it possible for you to order this item for me???💻 Yes! I’ll be glad to check our current inventory and get a price on that item for you.
We have added several new inventory items over the last few years BUT if you can’t find it quickly, ask us if we can order it for you.
4. Can you make me a key?🔑 If you have an existing key, then we probably can… no key, call Bill, the locksmith next door.
This item is a best seller! Hiding a key 🔑 so you don’t lose your new key!
5. How’s business going? 🛍️We need your support each and every day. We appreciate your loyalty and making purchases inside our small business so that we can continue to add new products, staff and grow our economic community in Wilkes. We want to be here for YOU years down the road. When you shop local, your money stays in our community. Please support all small businesses( retail, restaurants, and service providers) in our two towns. They need your continued support always! Local supports local!!!
Thank you for your supportas we approach year 8 in the hardware business!
Have you ever used a QR Code??? Scanned a QR code from a restaurant menu , or shopped using a QR code??? Have you picked up one of your favorite magazines lately to find QR codes inside or even seen them on tv????
Wilkes County Hardware was featured in Foothills Digest. They routinely use QR Codes to keep their readership engaged and curious
I recently received a bill & an option to pay the bill was via scanning the QR code. The QR Code took me to a website to pay a bill. It was easy & convenient.
This seems to be a new way to shop in 2022. Which leads me to investigate /answer a few questions about QR Codes for you today.
What are QR Codes???
Better known as Quick Response Codes. These little scannable codes can hold a vast amount of information about new products. Users can engage with new unfamiliar products, gaining insights & instant information.
More products are coming into our store with QR Codes
When did they become important????
QR codes have been around for at least 10 plus years and are not new in the world of education… teachers have been building scavenger hunts & other types of lessons based on QR Code learning for the last several years.
Why now???
QR Code usage has grown leaps & bounds in the business world in the last few years, seeing an increase in use by 94-96 percent!!! Usage can be attributed to more shoppers having smart phones with the ability to read QR codes without using a separate app. During Covid, QR codes provided a contactless way for consumers to interact with new products, gain insights, or even watch video tutorials.
Ready Seal has great information online after using QR Code
QR Codes are easy to use. Just open the camera app, scan the code and a link pops up to take you to a website, or even watch a video !
QR Codes lead our customers to a link for useful information about an item they are researching or want to know more about
Who is using them???
Millennials & Gen Z
⁃ 22 percent of US population are Millennials ( born in years of 1981-1996)
⁃ Millennials are largest spending sector of the US population!
Millennial spending power equates to $2.5 Trillion, now let that sink in for a minute….
⁃ Millennial Generation was the first “connected” generation with the internet at their fingertips.
Online shopping is key for millennials… 42 % shop using phones, 91 % shop online
⁃ Convenience is priority for millennial customers as well as using product reviews. QR Codes hold a wealth of information right at your fingertips!
Find Wilkes County Hardware social media links all in one place!!!
⁃ Gen Z- those born after 1996, do not know a time before the internet and spend significant time online every day. Both millennials and Gen Z are willing to try new technologies in order to shop.
⁃ Gen Z- prefer brands or business should be innovative, & go “green “. They would love a business that is working on cutting edge technology & saving the planet 🌎 by wasting less resources in paper print media.
So what???
We had a minister several years ago and he included this phrase in his sermon every Sunday. The “So What” portion of his sermon was the crucial part of the sermon. The “so what” was the ultimate “take away” or words to remember from the sermon. So here it is, the “so what” of QR Codes.
1. QR Codes are everywhere and companies are encouraging people to use them. Smart phone usage as you shop or checking out is just becoming more mainstream.
Reminders of QR Codes and the ease of use is everywhere!!!
2. QR Codes hold a wealth of information at your fingertips.
3. The Millennial & Gen Z are using technology to shop online and in retail stores. Businesses need to meet consumers where they are in order to stay competitive.
4. Look 👀 for QR Codes at Wilkes County Hardware to help you learn more about new products. Scan & use these QR Codes or even ask us to help you navigate how to recognize a QR Code on your phone. We are here to help!!!
In our Lawn & Garden area you can find products with QR Codes
5. Stay posted on for another blog post just for you on QR Codes usage inside Wilkes County Hardware!!!
Living the "hardwarelife", join us in our journey of hardware store ownership